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Customer Service Representative (North Vancouver / Burnaby)
at Jobs in Vancouver in Vancouver
Title: Customer Service Representative
Competition #: 2011-30
Competition Comments: This is a FT Permanent Position.
Who are We?
Navigata is a BC-based communications service provider with a 53-year history delivering customized voice, data and Internet solutions to businesses across Canada, and to carriers around the world. We are supported by an extensive BC network, a national backbone, and an excellent technical team. From long distance to Hosted IP phone systems, basic Internet to private data networks and server collocation, we offer solutions that help people better connect, collaborate and communicate.
The "Next" division will draw upon this experience to focus specifically on the SMB marketplace providing a technically superior, cost effective, cloud based communications package helping businesses take the Next Step.
GENERAL ACCOUNTABILITIES:
Provides exceptional customer service by efficiently handling incoming calls, emails faxes, and mail inquires related to current and potential customers.
TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)
1. Respond to all inquiries related to customer account and technical support issues.
2. Opens and follows-up on trouble tickets to carriers and/or Field Technicians and escalate if required.
3. Completes all required paperwork and creates work orders for customer change, maintenance and new sales orders.
4. Follow-up on daily PIC CARE reports.
5. Establishes and updates pre-authorized and credit card payments.
6. Performs other duties as assigned.
QUALIFICATIONS
1. Minimum 1 year experience in a call center environment, preferably in telecommunications or a similar technology industry.
2. Completion of Grade 12 or equivalent.
3. Excellent verbal and written communication skills.
4. Excellent time management skills with the ability to perform multiple tasks and work under time constraints in a fast-paced environment.
5. Ability to handle customer contact with courtesy at all times, particularly when handling complaints and resolving disputes.
6. Strong interpersonal skills with a demonstrated ability to work as part of a team and deal effectively with others.
7. Good analytical, decision-making, and problem-solving abilities.
8. Working knowledge of Microsoft Word and Microsoft Excel required and working knowledge of gmail, Salesforce.com, and CRM applications.
9. Ability to provide basic troubleshooting activities.
10. Minimum keyboarding skills of 40 WPM
11. Fluent written and spoken English; Fluent written and spoken French an asset.
Please send your resume to hr@navigata.ca, and ensure that your resume is attached to the email in one of the following formats: .doc, .docx, or pdf. Please include the Competition Number and Title in the subject line of your email.
We thank everyone for their interest in Navigata; due to the high volume of applications we receive, only those selected for an interview will be contacted.
Published at 21-11-2011
Viewed: 61 times
Viewed: 61 times
