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Junior Service Coordinator** (South Vancouver)
at Jobs in Vancouver in Vancouver
Motion Specialties is recognized as Canada's leader in the custom wheelchair and mobility products market for the disabled and aging population. We are looking to fill the position of Junior Service Coordinator within our service department.
This is an excellent opportunity in a progressive company for a dedicated, motivated team player with a proven background. Applicants must be organized self-starters with an ability to interact effectively with a variety of people. Professional customer relations, mechanical aptitude, and proficient computer skills required.
The responsibilities for the position of Junior Service Coordinator include supporting the Service Coordinator with booking client service appointments (in-shop and on the road), assisting with Service administration paperwork, and handling telephone customer & client, and sales rep service requests. There is particular emphasis on the accurate accumulation of client information; Funding, Therapist, Referral Agency and Facility, cross training, and preparing quotations.
As an integral part of the Administration team this team member would be expected to fulfill the following duties and responsibilities:
Position Responsibilities:
• quick and professional response to all service related telephone inquiries -- between 30 -- 70 calls per day (inbound & outbound)
• assist with receiving both drop-in and scheduled clients
• booking client service appointments for both in-shop and in-field requests
o includes scheduling 3 -- 5 technician's runs (throughout Metro Vancouver) on a daily basis using Google Maps
• creative complaint resolution for external and internal clients in a constructive, professional and timely manner
• booking sales rep demo setups daily
• electronic tracking of daily phone calls
• assisting with service and administration paperwork, including:
o data entry on no charge paperwork
o processing and entering service & parts sale quotations
o ensuring all paperwork and data entry is coordinated and executed in a manner that meets prescribed guidelines and timelines
• maintain & update client, therapist & funder information on database
• attend daily/weekly department meetings and regular product in-services
• assist senior management in maintaining the company's customer service standards, keeping aware of potential improvements
Other responsibilities as may be assigned and consistent with your knowledge and experience.
Skills, Abilities and Qualifications Required:
• minimum 2 years experience in a Service Advisor, and/or administrative capacity
• have fluent spoken and written English
• Effectively work in a fast environment while maintaining composure and exuding patience
• Valid Class 5 BC Driver's License
• Familiarity with major routes in Greater Vancouver Area
• Possess strong ability to manage your own tolerance
• Strong task management skills
• Exceptional organizational skills
• A passion to be Detailed oriented
• Ability to work independently
• Strong office suite skills: MS Outlook, MS Word, MS Excel and other computer software
• Memory of part numbers and locations of goods
• Ability to build strong relationships with suppliers
• Good communication skills
• Some background in dispatch or route coordination
• Sense of humor
• Physical demands are required such as lifting, pushing, moving, and carrying of both light and heavy products -- up to 75lbs
Contact Motion Specialties Via Email
Visit us at: www.motionbc.com
careers@motionbc.com
This is an excellent opportunity in a progressive company for a dedicated, motivated team player with a proven background. Applicants must be organized self-starters with an ability to interact effectively with a variety of people. Professional customer relations, mechanical aptitude, and proficient computer skills required.
The responsibilities for the position of Junior Service Coordinator include supporting the Service Coordinator with booking client service appointments (in-shop and on the road), assisting with Service administration paperwork, and handling telephone customer & client, and sales rep service requests. There is particular emphasis on the accurate accumulation of client information; Funding, Therapist, Referral Agency and Facility, cross training, and preparing quotations.
As an integral part of the Administration team this team member would be expected to fulfill the following duties and responsibilities:
Position Responsibilities:
• quick and professional response to all service related telephone inquiries -- between 30 -- 70 calls per day (inbound & outbound)
• assist with receiving both drop-in and scheduled clients
• booking client service appointments for both in-shop and in-field requests
o includes scheduling 3 -- 5 technician's runs (throughout Metro Vancouver) on a daily basis using Google Maps
• creative complaint resolution for external and internal clients in a constructive, professional and timely manner
• booking sales rep demo setups daily
• electronic tracking of daily phone calls
• assisting with service and administration paperwork, including:
o data entry on no charge paperwork
o processing and entering service & parts sale quotations
o ensuring all paperwork and data entry is coordinated and executed in a manner that meets prescribed guidelines and timelines
• maintain & update client, therapist & funder information on database
• attend daily/weekly department meetings and regular product in-services
• assist senior management in maintaining the company's customer service standards, keeping aware of potential improvements
Other responsibilities as may be assigned and consistent with your knowledge and experience.
Skills, Abilities and Qualifications Required:
• minimum 2 years experience in a Service Advisor, and/or administrative capacity
• have fluent spoken and written English
• Effectively work in a fast environment while maintaining composure and exuding patience
• Valid Class 5 BC Driver's License
• Familiarity with major routes in Greater Vancouver Area
• Possess strong ability to manage your own tolerance
• Strong task management skills
• Exceptional organizational skills
• A passion to be Detailed oriented
• Ability to work independently
• Strong office suite skills: MS Outlook, MS Word, MS Excel and other computer software
• Memory of part numbers and locations of goods
• Ability to build strong relationships with suppliers
• Good communication skills
• Some background in dispatch or route coordination
• Sense of humor
• Physical demands are required such as lifting, pushing, moving, and carrying of both light and heavy products -- up to 75lbs
Contact Motion Specialties Via Email
Visit us at: www.motionbc.com
careers@motionbc.com
Published at 12-10-2011
Viewed: 57 times
Viewed: 57 times
