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Technical Support Specialist 1 (City of Surrey)
at Jobs in Vancouver in Vancouver
The Technical Support Specialist 1 works under direct supervision to build, test, maintain, and operate associated technology. This role comprises of tasks such as completion of Service requests and incidents within specified time periods, 1st and 2nd level Client Support, Investigate, assess and resolve software, hardware and communication problems on networked computers, isolate and resolve performance issues, build, re-image, upgrade, or replace desktop hardware, software, and peripherals, as well as related functions as required.
The successful applicant will be able to demonstrate:
An understanding of Windows Desktop operating systems and common desktop applications
An understanding of Windows Server core functions like Active Directory, Group Policy, DHCP, and DNS; an understanding of IP addressing
The ability to deliver a great and repeatable customer service experience
Technical problem solving, and root cause analysis
The ability to produce and maintain technical, peer, and end user documentation
The ability to improve operational processes and technical configurations
The ability to manage multiple tasks and priorities, coordinate with customers and teams
The ability to stay current with industry trends and technologies, an aptitude for learning
The successful candidate will be able to complete work assignments and react to situations and problems by taking action and balancing priorities, consult and collaborate with others as required, provide advice and guidance to junior staff in a proactive manner and use resources responsibly.
The successful candidate will have a diploma in a directly related field from a recognized institution, plus 3 years of directly related experience; or a Bachelor's degree in a directly related field from a recognized institution plus 1 year of directly related experience; or Technical courses in the field plus 5 years of directly related experience.
Please apply online at www.surreycareers.ca
Published at 27-09-2011
Viewed: 65 times
Viewed: 65 times
