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1
applicant
Customer Service Assistant (Richmond)
at Jobs in Vancouver in Vancouver
Customer Service Assistant
The Purpose:
Reporting to the Manager of Customer Service this position supports team goals of meeting monthly targets and providing excellence in customer service.
The Path:
• Responsible for accurately updating all documentation associated with work order packages on a daily basis.
• Responsible for producing accurate and timely repair letters.
• Identify & follow up on deficiencies in paperwork by as per department procedure.
• Escalate unresolved issues to Account Manager/CSD Manager as per department procedure.
• Support CSD team in all duties: inbound calls, repairs, authorizations, invoicing & other duties as identified by team leader.
• Reception back up as needed
• Other administrative functions as identified by Manager.
The Person:
Skills and Knowledge
• Superior organizational skills
• Experience in a service-based industry
• Excellent customer service ability
Please direct resumes and cover letter to Geoff in Human Resources in person, by email to hr at vanfire.com, or fax to (604) 232-3452.
We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted
The Purpose:
Reporting to the Manager of Customer Service this position supports team goals of meeting monthly targets and providing excellence in customer service.
The Path:
• Responsible for accurately updating all documentation associated with work order packages on a daily basis.
• Responsible for producing accurate and timely repair letters.
• Identify & follow up on deficiencies in paperwork by as per department procedure.
• Escalate unresolved issues to Account Manager/CSD Manager as per department procedure.
• Support CSD team in all duties: inbound calls, repairs, authorizations, invoicing & other duties as identified by team leader.
• Reception back up as needed
• Other administrative functions as identified by Manager.
The Person:
Skills and Knowledge
• Superior organizational skills
• Experience in a service-based industry
• Excellent customer service ability
Please direct resumes and cover letter to Geoff in Human Resources in person, by email to hr at vanfire.com, or fax to (604) 232-3452.
We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted
Published at 26-09-2011
Viewed: 55 times
Viewed: 55 times
