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OPERATIONS COORDINATOR/OFFICE MANAGER (RICHMOND)
at Jobs in Vancouver in Vancouver
One of Western Canada's leading Maintenance providers is looking for:
Job Title Operations Coordinator/Office Manager
Department Head Office
Reports To CEO
Job Overview
To professionally and effectively monitor, control and report the operational service activities throughout the company's client portfolio as well as ensure client satisfaction within Western Canada Region for all accounts. Also, to act as Office Manager and oversee efficiency in all departments. Ability to speak PUNJABI/HINDI an asset
Duties and Responsibilities
• Coordinate projects throughout the year
• Data enter and create reports for C.O.O and C.E.O weekly
• Monitor schedules for contracted project work and coordinate same with Supervisors, work teams, individual crews, and clients.
• Manage, collect, correlate, and input of all related data with respect to monthly portfolio inspections.
• Data entry for quality control reports to be sent monthly
• First responder for all companywide service complaints. Receive, acknowledge, manage, dispatch, monitor, and follow up (supervisors & client).
• Generate weekly management reports to include -- service complaints, inspections, project work, lighting requirements and client satisfaction.
• Proactive client satisfaction calls ups via phone / e-mail and resolution of any concerns.
• Responsible for receiving weekly summary reports from Account Managers.
• Monitor and coordinate all routine task duties to assure contract fulfillment.
• Monitor and track all company KPI requirements and produce accurate reports for same.
• Pro-active retraction of service complaints via direct negotiation with clients.
• Manage quarterly client satisfaction surveys.
• Scheduling of all account project work
• Receive process and dispatch chargeable / non chargeable work orders.
• Prioritizing work order time sensitivity / urgency and requesting extensions if required.
• Liaise with clients directly and or client call centers with respect to work order scheduling and completion of same.
• Tracking work orders through in house software system and generating weekly reports.
• Weekly compilation & filing of work orders
• Book extra services / scheduling Invoice verification for sub chargeable's (monthly).
• Day porter tracking.
Qualifications
• 3-5 years' experience in similar role
• Proficient in Microsoft Office Suite -- excellent understanding of word and excel necessary
• WPM minimum 50
• Works well with others, able to work as part of a team
• Strong customer service skills, comfortable interacting with the general public
• Fluent in English, spoken and written
• Ability to speak PUNJABI/HINDI an asset
Please send salary expectations, cover letter and Resume to jobs0823@hotmail.ca
Start date approx. October 1, 2011 - (2 month training Salary)
Published at 26-09-2011
Viewed: 78 times
Viewed: 78 times
