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Customer Support Analyst - Intermediate (Vancouver)
at Jobs in Vancouver in Vancouver
About the Job:
Maximizer Software is currently seeking an experienced and talented Customer Support Analyst to join the team in their Vancouver Head Office. As a point of contact for the Customer Support team, you will provide end-user technical support through phone, remote desktop, email and chat for its suite of products with a high level of responsiveness and customer satisfaction. As an Analyst on this team, you will be someone who can learn quickly and adapt easily in this high energy department, which is responsible for delivering all customer support within the company.
Responsibilities for this role include:
-Remote trouble-shooting software problems for single and corporate users in a timely manner
-Assisting with software installations
-Assuming responsibility for customer issues
-Integration with other applications
-Providing product information
-Transferring appropriate cases to the escalations team
Required Qualifications:
-Must have experience providing remote technical support to external customers
-Proficiency in a range of Windows operating system -- server and client workstations
-Strong analytical and troubleshooting skills
-2-4 years of relevant experience
-Proficiency maintaining MS SQL Server 2005/2008
-Strong working knowledge of network and server based installations
-Ability to demonstrate excellent verbal and written communication, customer service skills
-Ability to fit within a relaxed, fun, results-focused working environment
-Prior knowledge of Maximizer is an definite asset
-Experience with SQL scripting or relational database development is a definite asset
-Bachelor Degree or Diploma in Business or Technology
About Maximizer:
Maximizer Software Inc. is a leading provider of innovative customer relationship management (CRM) and contact management solutions that help small to medium-sized enterprises improve sales, streamline marketing, and enhance customer service. Maximizer Software has helped over 5,000 Maximizer Enterprise™ customers and over one million Maximizer™ users grow their business by building profitable customer relationships with award-winning solutions.
As a part of the interview process you will need to demonstrate your broad and deep technical skills through a technical evaluation, and the ability and desire to rapidly develop a competence in our software.
Please email your resume and cover letter to the email address above with "Customer Support Analyst" the title of the email. We thank you for your interest in Maximizer Software. Only those short-listed for an interview will be contacted.careers@maximizer.com
Published at 24-09-2011
Viewed: 70 times
Viewed: 70 times
