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Systems Support Administrator
at Jobs in Vancouver in Vancouver
Job Title: Systems Support Administrator
Job Type: Full-Time
Benefits: After 3 months
Job Description:
We are looking for a Systems Support Administrator to support our Call Centre, Install teams and Systems. This is a dynamic position in the rapidly changing industry of telecommunications.
Major Duties and Responsibilities:
• Configuration, management, and support of our existing billing and customer relationship systems.
• Firmware installation, preparation, authorization, management, purchasing and inventory control of digital terminals and ATA devices.
• Software and hardware installation and upgrades.
• Creation of custom monthly reports.
• Communications with software vendors and partners to ensure timely updates.
• Analyzing existing systems to improve and increase automation.
• Installation of new automated systems as they are identified and approved.
• Maintain records and submit documentation as required by the company.
• Daily tasks include: inventory control, sourcing, purchasing, authorizing digital devices and preparation, packaging and troubleshooting of digital terminals and ATA devices with call centre and install team.
Required Qualifications:
• Technology Diploma from a recognized institution.
• Minimum 2-3 years of industry experience.
• Knowledge of MySQL, Microsoft SQL
• A combination of working knowledge of PHP, JavaScript, and
demonstrated W3C Valid HTML, XHTML, and CSS code.
• Knowledge of JavaScript libraries (jQuery, Mootools, Ajax)
• Knowledge of Asterix and GLDS - WinCable
• MCSA/CCNA preferred.
• In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN, QoS, firewalls, routers, switches, DNS.
• In-depth knowledge of Voice over IP and able to support and troubleshoot real time customer issues.
• Ability to manage multiple projects.
• Experience working in Customer Service focused environment.
• Excellent organizational and communications skills.
• Demonstrated good judgment and initiative with the ability to work
independently with minimum supervision.
• Demonstrated organizational and time management skills.
• Excellent knowledge of Microsoft Office Suite.
Please e-mail your resume to: humanresources@novusnow.ca
Fax: 604.685.7832
We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.
Thank you!
Job Type: Full-Time
Benefits: After 3 months
Job Description:
We are looking for a Systems Support Administrator to support our Call Centre, Install teams and Systems. This is a dynamic position in the rapidly changing industry of telecommunications.
Major Duties and Responsibilities:
• Configuration, management, and support of our existing billing and customer relationship systems.
• Firmware installation, preparation, authorization, management, purchasing and inventory control of digital terminals and ATA devices.
• Software and hardware installation and upgrades.
• Creation of custom monthly reports.
• Communications with software vendors and partners to ensure timely updates.
• Analyzing existing systems to improve and increase automation.
• Installation of new automated systems as they are identified and approved.
• Maintain records and submit documentation as required by the company.
• Daily tasks include: inventory control, sourcing, purchasing, authorizing digital devices and preparation, packaging and troubleshooting of digital terminals and ATA devices with call centre and install team.
Required Qualifications:
• Technology Diploma from a recognized institution.
• Minimum 2-3 years of industry experience.
• Knowledge of MySQL, Microsoft SQL
• A combination of working knowledge of PHP, JavaScript, and
demonstrated W3C Valid HTML, XHTML, and CSS code.
• Knowledge of JavaScript libraries (jQuery, Mootools, Ajax)
• Knowledge of Asterix and GLDS - WinCable
• MCSA/CCNA preferred.
• In-depth level knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN, QoS, firewalls, routers, switches, DNS.
• In-depth knowledge of Voice over IP and able to support and troubleshoot real time customer issues.
• Ability to manage multiple projects.
• Experience working in Customer Service focused environment.
• Excellent organizational and communications skills.
• Demonstrated good judgment and initiative with the ability to work
independently with minimum supervision.
• Demonstrated organizational and time management skills.
• Excellent knowledge of Microsoft Office Suite.
Please e-mail your resume to: humanresources@novusnow.ca
Fax: 604.685.7832
We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.
Thank you!
Published at 14-09-2011
Viewed: 92 times
Viewed: 92 times
