applicants

Tri Tech Information Systems is a rapidly-growing accounting software company with multiple solutions on the market. We’re looking for a friendly, experienced, energetic, and self-motivated team leader to organize and rally support desk staff, business partners, and customers.

Benefits & perks

• Competitive salary
• Extended health, dental, insurance benefits package
• Profit sharing
• Free breakfast, lunch, snacks, beverages in our fully-stocked kitchen

• Opportunity for growth and advancement

Responsibilities

You will be responsible for providing first-class service to all customers, implementing structure and procedures in our support desk department, dealing with highly-technical issues and effectively communicating them to technical and non-technical users/partners/staff, identifying problems and presenting and implementing amicable solutions, and managing customer support queues.

Requirements

• Friendly, communicative personality
• Excellent English communication skills (verbal and written)
• Minimum 5 years of experience in a mid- or senior-level customer support position
• Bookkeeping knowledge

• Microsoft network support (mapped drives, shared printers, troubleshooting)

Nice-to-haves

• Business, bookkeeping, communications, or other applicable diploma or degree

Experience with:

• Crystal Reports
• Sage BusinessVision
• GAAP

• Medical office procedures

Apply by August 31st to careers@tri-tech.com and mention this advertisement, please no faxes or phone calls until we invite you for an interview