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Desktop Support (Vancouver)
at Jobs in Vancouver in Vancouver
Contac Services Inc. is a global, multi-disciplinary leader specializing in one to one data driven communication and supply chain management. Contac blends its full suite of products and services with state of the art technology to provide completely integrated solutions that give clients winning and measurable results. In its 35th year of business, Contac provides a comprehensive range of products and services to major brands around the world across its eConcierge™, supply chain management, online marketing, and travel technology platforms to build brand and customer loyalty.
Today Contac provides the highest quality production, lowest cost and fastest distribution of marketing solutions to major brands around the world. Headquartered in Vancouver, B.C., Contac has facilities in Toronto as well as Montreal. Our goal is to continue to develop and expand both our Company and our people. We are currently seeking a Desktop Support Technician to join the Vancouver based team.
Reporting to the Infrastructure Manager, this position will provide desktop support to end users on a variety of issues by identifying and researching solutions to resolve technical issues/problems. The ideal candidate will rely on instructions and pre-established guidelines to perform the functions of the job.
Responsibilities:
• Provide first and second line support for help desk
• IT support to Pender location
• Telecoms and application support as needed
• Respond to telephone calls, emails and personnel requests for technical support
• Tracks and monitors the problem to ensure a timely resolution
• Other duties as assigned
Skills:
• Ability to be proactive and work on own initiative
• Ability to establish priorities, manage multiple projects with tight deadlines
• Excellent documentation and communication skills, both written and verbal
• Ability to multi-task and meet deadlines in a timely manner
• Ability to handle (sometimes) stressful work environment in a professional manner
• Knowledge of commonly used concepts, practices and procedures
• Exceptional attention to detail and good organizational skills
• Must possess computer proficiency and manual dexterity
• Ability to work professionally with executive management and other office personnel while practicing utmost confidentiality
Experience:
• 2 -- 3 years as Desktop support in Windows environment 2000 -- 2008
• Experience in a networked computing environment required
Flexibility to work on call, unusual hours or extended shifts providing 24/7 support when necessary is a definite asset.
This position offers competitive compensation, benefits package and training on existing systems and architecture. If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.
Please send your resume and salary requirements to careers@contacservices.com
To find out more about Contac Services, please visit www.contacservices.com
Today Contac provides the highest quality production, lowest cost and fastest distribution of marketing solutions to major brands around the world. Headquartered in Vancouver, B.C., Contac has facilities in Toronto as well as Montreal. Our goal is to continue to develop and expand both our Company and our people. We are currently seeking a Desktop Support Technician to join the Vancouver based team.
Reporting to the Infrastructure Manager, this position will provide desktop support to end users on a variety of issues by identifying and researching solutions to resolve technical issues/problems. The ideal candidate will rely on instructions and pre-established guidelines to perform the functions of the job.
Responsibilities:
• Provide first and second line support for help desk
• IT support to Pender location
• Telecoms and application support as needed
• Respond to telephone calls, emails and personnel requests for technical support
• Tracks and monitors the problem to ensure a timely resolution
• Other duties as assigned
Skills:
• Ability to be proactive and work on own initiative
• Ability to establish priorities, manage multiple projects with tight deadlines
• Excellent documentation and communication skills, both written and verbal
• Ability to multi-task and meet deadlines in a timely manner
• Ability to handle (sometimes) stressful work environment in a professional manner
• Knowledge of commonly used concepts, practices and procedures
• Exceptional attention to detail and good organizational skills
• Must possess computer proficiency and manual dexterity
• Ability to work professionally with executive management and other office personnel while practicing utmost confidentiality
Experience:
• 2 -- 3 years as Desktop support in Windows environment 2000 -- 2008
• Experience in a networked computing environment required
Flexibility to work on call, unusual hours or extended shifts providing 24/7 support when necessary is a definite asset.
This position offers competitive compensation, benefits package and training on existing systems and architecture. If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.
Please send your resume and salary requirements to careers@contacservices.com
To find out more about Contac Services, please visit www.contacservices.com
Published at 25-08-2011
Viewed: 74 times
Viewed: 74 times
