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IT Helpdesk (Downtown Vancouver)
at Jobs in Vancouver in Vancouver
The Qtrade Financial Group is committed to offering comprehensive, market-leading wealth management solutions to both the retail public as well as the customers of over 180 financial institutions including credit unions, banks, trust companies and financial planning companies across Canada. We currently administer over $5 billion of investment assets through our subsidiaries - our goal is to continue to provide our clients with industry-leading tools and services to help them take charge of their financial future.
Our continued growth and development has created the need to fill an IT Helpdesk role. The successful candidate will be responsible for supporting the IT infrastructure for the Qtrade head office (call center) as well as supporting Qtrade's satellite sales offices and mobile work force. The position will be responsible for software/hardware administration, IT vendor support, supporting corporate IT initiatives, IT operations during critical market hours and providing customer service to internal and external clients and staff.
Responsibilities:
• Hardware and Software Installations;
• Troubleshoot software, hardware, network and other issues by performing question/problem diagnosis and guiding users through step-by-step solutions;
• Resolve issues in a timely fashion, meeting or exceeding defined service levels while providing quality solutions;
• Deliver exceptional customer service - going above and beyond client expectations;
• Communicate effectively with users and clients gathering necessary information to resolve and/or facilitate resolution of a wide range of IT issues;
• Clearly communicate technical solutions in a user-friendly, professional manner and document these solutions;
• Liaise with other IT team members on application and system issues;
• Provide Level Two support for Qtrade external clients; and
• Formulate, recommend and implement IT management strategies.
Qualifications:
• IT related degree or diploma from a recognized post-secondary institution and/or IT Certification from Microsoft ( such as MCSE);
• 2 years of IT helpdesk experience;
• Must have the ability to multi-task and deliver consistently in a fast paced, dynamic technical environment;
• Ability to work independently and also as a part of a team;
• Excellent customer service and communication skills (both verbal and written); and
• Excellent network, software and hardware troubleshooting skills;
Required Skills / Knowledge:
• Desktop support for Windows XP Pro PC's & Laptops
• Microsoft Windows Server 2003 (Active Directory / Group Policy)
• Microsoft Exchange Server 2010
• Backup Solution Knowledge
• Anti Virus / Spam Solution Knowledge
• IT Security & Remote Access
Additional Beneficial Skills / Knowledge:
• Microsoft Office 2003 Proficiency
• Internet Information Services
• Cisco VoIP Call Center Phone Systems
We thank all applicants for applying; however, only applicants selected for a preliminary interview will be contacted. Qualified candidates are asked to submit their resume with cover letter, including salary expectations, no later than August 19, 2011.
careers@qtrade.ca
Our continued growth and development has created the need to fill an IT Helpdesk role. The successful candidate will be responsible for supporting the IT infrastructure for the Qtrade head office (call center) as well as supporting Qtrade's satellite sales offices and mobile work force. The position will be responsible for software/hardware administration, IT vendor support, supporting corporate IT initiatives, IT operations during critical market hours and providing customer service to internal and external clients and staff.
Responsibilities:
• Hardware and Software Installations;
• Troubleshoot software, hardware, network and other issues by performing question/problem diagnosis and guiding users through step-by-step solutions;
• Resolve issues in a timely fashion, meeting or exceeding defined service levels while providing quality solutions;
• Deliver exceptional customer service - going above and beyond client expectations;
• Communicate effectively with users and clients gathering necessary information to resolve and/or facilitate resolution of a wide range of IT issues;
• Clearly communicate technical solutions in a user-friendly, professional manner and document these solutions;
• Liaise with other IT team members on application and system issues;
• Provide Level Two support for Qtrade external clients; and
• Formulate, recommend and implement IT management strategies.
Qualifications:
• IT related degree or diploma from a recognized post-secondary institution and/or IT Certification from Microsoft ( such as MCSE);
• 2 years of IT helpdesk experience;
• Must have the ability to multi-task and deliver consistently in a fast paced, dynamic technical environment;
• Ability to work independently and also as a part of a team;
• Excellent customer service and communication skills (both verbal and written); and
• Excellent network, software and hardware troubleshooting skills;
Required Skills / Knowledge:
• Desktop support for Windows XP Pro PC's & Laptops
• Microsoft Windows Server 2003 (Active Directory / Group Policy)
• Microsoft Exchange Server 2010
• Backup Solution Knowledge
• Anti Virus / Spam Solution Knowledge
• IT Security & Remote Access
Additional Beneficial Skills / Knowledge:
• Microsoft Office 2003 Proficiency
• Internet Information Services
• Cisco VoIP Call Center Phone Systems
We thank all applicants for applying; however, only applicants selected for a preliminary interview will be contacted. Qualified candidates are asked to submit their resume with cover letter, including salary expectations, no later than August 19, 2011.
careers@qtrade.ca
Published at 17-08-2011
Viewed: 84 times
Viewed: 84 times
