applicants

• INSURANCE/RENTALS ADMINISTRATOR ***

We currently have an opening for a Full Time Insurance/Rentals Administrator position.

The Insurance/Rentals Administrator assists the Service Manager, Assistant Service Manager, and Service Writers in maintaining a smooth running, efficient Service Department, with a high degree of customer satisfaction.

The primary responsibility of this position is to receive and process all claims and paperwork related to Insurance. The Insurance/Rentals Administrator will process Rental customers and contracts.

The Insurance/Rentals Administrator should have a positive and professional image that can promote the dealership to the Rentals customer by allowing an opportunity to convert the “Prospect” to a Harley-Davidson owner.

This position requires the individual to be sympathetic towards customers who has experienced a motorcycle accident.

In addition, the Insurance/Rentals Administrator assists the Service Advisors with their responsibilities of receiving customer vehicles, describing vehicle symptoms and communicating customer concerns.

Tuesday – Saturday Shift

Send Resume to:

By email: kreid@trevdeeley.com

Mail/Fax:
Kimberly Reid
Service Manager
Trev Deeley Motorcycles
1875 Boundary Road
Vancouver, BC V5M 3Y7
Fax: 604-484-6658

• NO TELEPHONE CALLS PLEASE. WE WILL CONTACT ONLY THOSE APPLICANTS WHO ARE SELECTED FOR AN INTERVIEW. ***

The closing date for this position is: OPEN

SUMMARY JOB DESCRIPTION:

• Ensure timely processing of all vehicle insurance claims.
• Communicate authorizations for insurance work to service technicians.
• Follow-up on all vehicle insurance claims to ensure they meet policies and procedures set by I.C.B.C. and private insurance companies.
• Communicate with service writers when reinspects are required and approvals for additional work are given.
• Work closely with Administration Office staff to monitor and ensure that we have been reimbursed for these insurance claims.
• Maintain inventory of all insurance take-off parts.
• Provide back-up by assisting service writers with pre-commitment duties while service advisors are temporarily absent from the front area.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.

• Maintain the Rental operations, make it a viable business venture, both in customer service and profitability.

QUALIFICATIONS AND JOB REQUIREMENTS:

• Extensive knowledge of Harley-Davidson and Buell motorcycles, parts, accessories, related items, service schedules, service requirements, warranty policy, extended serrvice program and an ability to deal with customers in a polite manner, under sometimes-difficult situations.
• Understands Insurance companies procedures, guidelines and legalities.

• Strong computer skills.

NOTES: WE WILL CONTACT ONLY THOSE APPLICANTS WHO ARE SELECTED FOR AN INTERVIEW, WE THANK THOSE THAT APPLY. NO PHONE CALLS PLEASE.

Send to:

Kimberly Reid
Service Manager
Trev Deeley Motorcycles
1875 Boundary Road
Vancouver, BC V5M 3Y7
Fax: 604-484-6658