This job ad has been posted over 40 days ago...
3
applicants
Inbound Customer Service Associate (Vancouver Downtown)
at Human Resources in Vancouver
Customer Service Associate
Cymax Stores Inc is looking for a Customer Service Associate to join our growing, dynamic team in the fast-paced online retail industry. We are one of the most reputable and fastest growing E-Commerce corporations in North America with more than 120 Online Stores that feature Home and Office Furnishings and Decor. We are looking for goal oriented, self motivated, accountable and committed individuals to join our team. If you love working in Customer Service, are looking for a position with vast opportunities for personal /professional growth and enjoy working in a fun, vibrant yet professional team environment then this is the company for you.
Key Accountabilities / Activities:
• Receive orders from customers by telephone, complete outbound calls and email correspondence.
• Create a positive customer experience by understanding and meeting service transaction needs quickly, professionally and accurately.
• Take ownership of customer challenges, troubleshoot and take the appropriate steps to resolve the problem.
• Identify client needs and sales opportunities while processing orders quickly and providing efficient service.
• Liaise with partnering companies and internal departments to gather and respond to requested information in a timely manner.
Requirements:
• Strong written and verbal communication skills
• Ability to retain knowledge of products and service guidelines
• Minimum 1 year experience in a Call Centre or transferable Customer Service skills
• Organized, detail-oriented and possesses excellent computer skills
• Friendly and professional phone manner
• A team player with a warm personality and positive attitude
• Must be able to multi-task in a fast-paced environment
• Be assertive and proactive when completing tasks
Technical Requirements:
• In-depth experience with Internet (Web and email);
• Experience with computers (MS Office) Word, Outlook
We Offer:
• Competitive wage and full benefits plan (extended medical, dental, life insurance)
• Great location, downtown Vancouver (5 minute walk from Burrard Skytrain station)
• Free gym membership
• Monthly Employee Recognitions
• Friendly, professional work environment
• Opportunities for professional/personal growth potentials
If you are interested in this opportunity, please send your resume and cover letter to:
careers@cymax.com. Please include the name of the position you are applying for in the subject line.
Cymax Stores Inc.
1800-1188 W. Georgia St.
Vancouver, B.C.
V6E 4A2
1 866 740 9840
Cymax Stores Inc is looking for a Customer Service Associate to join our growing, dynamic team in the fast-paced online retail industry. We are one of the most reputable and fastest growing E-Commerce corporations in North America with more than 120 Online Stores that feature Home and Office Furnishings and Decor. We are looking for goal oriented, self motivated, accountable and committed individuals to join our team. If you love working in Customer Service, are looking for a position with vast opportunities for personal /professional growth and enjoy working in a fun, vibrant yet professional team environment then this is the company for you.
Key Accountabilities / Activities:
• Receive orders from customers by telephone, complete outbound calls and email correspondence.
• Create a positive customer experience by understanding and meeting service transaction needs quickly, professionally and accurately.
• Take ownership of customer challenges, troubleshoot and take the appropriate steps to resolve the problem.
• Identify client needs and sales opportunities while processing orders quickly and providing efficient service.
• Liaise with partnering companies and internal departments to gather and respond to requested information in a timely manner.
Requirements:
• Strong written and verbal communication skills
• Ability to retain knowledge of products and service guidelines
• Minimum 1 year experience in a Call Centre or transferable Customer Service skills
• Organized, detail-oriented and possesses excellent computer skills
• Friendly and professional phone manner
• A team player with a warm personality and positive attitude
• Must be able to multi-task in a fast-paced environment
• Be assertive and proactive when completing tasks
Technical Requirements:
• In-depth experience with Internet (Web and email);
• Experience with computers (MS Office) Word, Outlook
We Offer:
• Competitive wage and full benefits plan (extended medical, dental, life insurance)
• Great location, downtown Vancouver (5 minute walk from Burrard Skytrain station)
• Free gym membership
• Monthly Employee Recognitions
• Friendly, professional work environment
• Opportunities for professional/personal growth potentials
If you are interested in this opportunity, please send your resume and cover letter to:
careers@cymax.com. Please include the name of the position you are applying for in the subject line.
Cymax Stores Inc.
1800-1188 W. Georgia St.
Vancouver, B.C.
V6E 4A2
1 866 740 9840
Published at 02-10-2009
Viewed: 163 times
Viewed: 163 times
