This job ad has been posted over 40 days ago...
1
applicant
French Bilingual Customer Service Representative (Delta, BC)
at Human Resources in Vancouver
ICI Canada Inc., a member of the AkzoNobel Group is the world leader in decorative coatings and home to some of the best-known paint brands in the business. Every day, our products protect the buildings and infrastructure around the globe and promote safety and good health. They bring colour to the world, allow us to travel and communicate, and furnish our homes and offices. And most importantly, they help to create a more sustainable society. Our products include Dulux, Glidden, ICI, SICO, Color Your World, Debbie Travis and Ralph Lauren.
Roles & Responsibilities:
Inside Customer Service
• Handle “gaps” in internal Supply Chain replenishment processes as needed for customer fulfillment
• Perform work routines opposite key customers and products
• Develop & execute targeted service performance and metrics
Customer Service
• Ensure 100% of customer demand is translated on an order
• Ensure efficient order processing into IT order management systems
• Maintain data integrity of SKU’s, order management flags, customer records, and order processes
Demand Planning
• Drive forecast accuracy & input into Logility system
• Eliminate current activities related to order management, order tracking, and product availability
Specific Responsibilities include:
• Review of daily reports of items not shipped
• Tracking of orders not shipped
• Filing and updating of daily records and reports
• Advise customers/sales reps of back-order status
• Log shipping problems into ICI Customer Service Database to track warehouse and carrier concerns
• Process product returns and cancelled orders
• Relate invoice concerns to credit department
• Special projects as assigned
• Backup for Shipping and Receiving as needed
Qualifications (i.e., Skills/Knowledge/Education/Experience):
• High school diploma or GED
• Minimum of 1-2 years experience in Supply Chain
• Extensive knowledge of logistics department operations including an understanding of the flow of freight and associated documentation.
• Excellent communication skills; customer service skills; and organization skills
• Must be able to handle multiple tasks with tight deadlines and be detail oriented.
• Excellent computer skills for PC (Excel, Word, email, COE, etc.)
Success Factors: Timely Decision Making, Withstands Pressure, Interpersonal Effectiveness, Functional Excellence
Attributes:
• Listening
• Positive Attitude
• Organized
• Self-disciplined
We offer a competitive compensation, benefits and incentive plan.
Qualified candidates please respond with current resume and cover letter.
Email to: decopaints.canada.recruit@akzonobel.com
We thank all those who apply however only those selected for an interview will be contacted.
Roles & Responsibilities:
Inside Customer Service
• Handle “gaps” in internal Supply Chain replenishment processes as needed for customer fulfillment
• Perform work routines opposite key customers and products
• Develop & execute targeted service performance and metrics
Customer Service
• Ensure 100% of customer demand is translated on an order
• Ensure efficient order processing into IT order management systems
• Maintain data integrity of SKU’s, order management flags, customer records, and order processes
Demand Planning
• Drive forecast accuracy & input into Logility system
• Eliminate current activities related to order management, order tracking, and product availability
Specific Responsibilities include:
• Review of daily reports of items not shipped
• Tracking of orders not shipped
• Filing and updating of daily records and reports
• Advise customers/sales reps of back-order status
• Log shipping problems into ICI Customer Service Database to track warehouse and carrier concerns
• Process product returns and cancelled orders
• Relate invoice concerns to credit department
• Special projects as assigned
• Backup for Shipping and Receiving as needed
Qualifications (i.e., Skills/Knowledge/Education/Experience):
• High school diploma or GED
• Minimum of 1-2 years experience in Supply Chain
• Extensive knowledge of logistics department operations including an understanding of the flow of freight and associated documentation.
• Excellent communication skills; customer service skills; and organization skills
• Must be able to handle multiple tasks with tight deadlines and be detail oriented.
• Excellent computer skills for PC (Excel, Word, email, COE, etc.)
Success Factors: Timely Decision Making, Withstands Pressure, Interpersonal Effectiveness, Functional Excellence
Attributes:
• Listening
• Positive Attitude
• Organized
• Self-disciplined
We offer a competitive compensation, benefits and incentive plan.
Qualified candidates please respond with current resume and cover letter.
Email to: decopaints.canada.recruit@akzonobel.com
We thank all those who apply however only those selected for an interview will be contacted.
Published at 02-10-2009
Viewed: 132 times
Viewed: 132 times
