applicants

Client Service Representative 2 (Intermediate)
Payment Services Operations
(Permanent/hourly/typically from 3pm-8pm, Monday-Friday)

Please note: When applying for this position make sure to include “Client Service Representative 2 (Intermediate)” in the title in order to be considered for the position

Central 1 Credit Union is a trade association and central banking association for nearly 200 member credit unions in British Columbia and Ontario. From offices in Vancouver, BC and Mississauga, ON, nearly 500 employees provide a wide range of services including payments settlement, liquidity management, Internet, and trade association functions.

The Client Service Representative 2 performs a variety of diverse clerical duties involving the processing, reconciliation, balancing, settlement, tracing and investigation of items and processes of some complexity, working in accordance with policies, procedures, rules and confidentiality/security requirements. Certain positions provide customer service to credit unions, other centrals and external clients by responding to queries and assisting with problem resolution.

As the successful candidate you have graduated grade 12 plus a post-secondary course in accounting and in personal computer applications. You also have four years related experience, preferably in retail banking and/or at a secure data centre, including experience in a production environment.

You have good knowledge of automated financial systems, clearing and settlement processes and CPA rules related to the work. You also have good knowledge of computers including word processing, spreadsheet and database programs. You have the ability to analyze data, interpret reports and use sound judgment in troubleshooting and resolving problems. You have well developed analytical, problem solving, organizational and time management skills. You have strong communication and interpersonal skills, good customer relations skills and excellent command of the English language. You have excellent data entry skills with a high degree of accuracy and speed. You possess the ability to multi-task, effectively deal with conflicting priorities, adhere to strict deadlines and function effectively in a team environment. You have the desire to learn and understand new processes.

Typical Accountabilities:

•Undertake various duties relating to the processing of returned items, electronic bill payments, bill payment remittances, bonds, coupons, ATM/POS and other such items.

•Verify receipt of data input files from credit unions, coordinate the work inflow process, and process and update files utilizing mail extraction equipment, image transports and specialized computer software.

•Conduct on-line validation of information, balance and reconcile transactions, prepare financial adjustments as required and process for settlement in accordance with applicable CPA and Network Rules (Interac, Exchange Acculink) and within specified timeframes to avoid loss of recourse and financial liability.

•Review documents, variance reports and other information, analyze unusual situations, trace items, and investigate and resolve problems.

•Process settlements for regional and national nodes.

•Prepare documentation and post financial entries to Central 1’s automated suspense, general ledger and credit union chequing systems.

•Sort and package items for dispatch to credit unions, statement processors and off-site storage.

•Respond in a timely and courteous manner to verbal and written requests from credit unions, financial institutions, corporate clients, vendors and Central 1 staff for information and assistance in resolving discrepancies, adjustments, traces and other problems.

•Act as intermediary where required between credit unions, other centrals, external clients and other financial institutions for processing and settlement of various items.

•Maintain databases, log, record and statistic, and prepare summary reports for information, billing and other purposes.

•Assist with testing of software upgrades and improvements to processing.

•Maintain up-to-date knowledge of CPA rules, Network Rules for ATM/POS and Central 1 processes and standards applicable to the work.

•Perform other duties in the department as necessary to meet critical production deadlines.

We offer a great working environment, including an on-site fitness centre and cafeteria. We are only a short walk along the seawall from Granville Island and the beaches of Kitsilano. Our salary and benefits package includes a generous incentive program.

Please submit your cover letter and resume to want2work@central1.com

We would like to take this opportunity to thank all applicants in advance; however, only those short-listed will be contacted.