applicants

IT Systems Support Network Specialist

This firm boasts a collegial environment and team approach. This is evident in their experienced staff, many of whom have been with them for more than ten years. Paralegals and other support staff are key players of their client service teams. This firm has a strong belief in fostering both professional and personal development, encouraging continuing education and supporting both individual and firm involvement in the community.

Typical Duties and Responsibilities

The candidate who considers this role will be responsible for the following tasks:

• handle day-to-day hardware, software and network support requests in a courteous and friendly manner;
• provide diagnostics for hardware such as servers, storage systems, hard drives, tape units, workstations, switches, etc.
• assist with and be available for disaster recovery preperation and critical support situations;
• monitor and provide on-going maintenance of networks, servers and systems;
• keep a timely and detailed record of all incidents as per IT department best practices, maintaining complete documentation of problem cause, impact and resolution
• prioritize problems, troubleshoot and exercise problem-solving skills;
• communicate with management about helpdesk issues;
• develop an understanding of the user environment and maintain technical knowledge;
• handle equipment bookings and setups (laptops, projectors, PDAs, USBs, video conferencing);
• maintain network diagrams and documentation;

• establish and maintain effective working relationships with team members, lawyers and staff

• help maintain and develop the network.

Qualification:

This position will provide technical support and troubleshoot technical issues for the firm’s team of lawyers and support staff. The IT Systems Network Specialist will have a strong combination of practical experience and education with certifications in relevant areas. Candidates should be qualified in the following areas:

• appropriate certifications or have successfully completed relevant courses;
• minimum 2-3 years’ experience working in a helpdesk environment;
• strong troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions;
• ability to troubleshoot hardware and software issues on desktop PCs;
• experience supporting desktops, laptops, Blackberry devices and printers;
• experience supporting various legal applications such as document management systems, FileSite and Summation;

• practical experience with Microsoft-based products such as MS Office, Outlook, FileSite, Word 2003 (with customizations), XP and Vista, IIS, IAS and Office products

To Apply:

Contact Information:

To be considered for this position, please forward your resume to jody@evalee.ca. Please include your salary expectations. If you would like to speak further about this position, please call Eva at 604.608.0988 at Eva Lee and Associates Recruitment, we are always available to discuss our opportunities with you.

To view other vacancies, please visit www.evalee.ca