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full time Guest Services Representative (Vancouver)

at Human Resources Vancouver

Vancouver Film School programs focus on industries that use moving images, graphics, sound and text as fundamental components for communication, information and story. VFS programs regularly and continually evolve in response to the current industry methodology, technology and need. VFS offers world recognized, full-time, one-year programs in Film Production, 3D Animation & Visual Effects, Classical Animation, Digital Character Animation, Sound Design, Writing, Acting, Makeup Design, Digital Design, Game Design, Foundation Visual Art & Design, and Entertainment Business Management. These one-year programs are intensive, focused on the field of study and immerse students in industry-like settings and situations in order to best prepare them for work in their chosen field.

VFS is currently accepting applications for a full-time position as Guest Services Representative in our Operations Department.

Reporting to the Guest Services Supervisor and working directly with Student Services, Operations, and Department Staff, the Guest Services Representative is responsible for overseeing and providing concierge-like assistance to all students, staff and visitors at all VFS locations. The Guest Services Representative will act as a guide and service provider ensuring that the first point of physical contact for all who enter VFS is an overwhelmingly positive one.

The incumbent will have a background in the area of VFS procedures and a high level of customer service, they will need to be highly organized, ability to work unsupervised, outgoing, pleasant demeanor and a positive self-starter who thrives in an evolving and fast-paced environment. Understanding of safety protocol is a must. Previous training in First Aid is required.

Core Responsibilities:

• Monitoring building entrances
• Greeting staff and students as they enter and exit the buildings
• Providing access to and guiding contractors and clients through our many campuses
• Orchestrating proper fire and emergency procedures for staff and students
• Disbursing and tracking of all keys and access cards to staff, students and guests
• Monitoring video surveillance
• Monitoring fire and building alarm
• Attending problem situations in the campuses and calling security to attend if necessary
• Providing initial contact to individuals entering VFS campuses for authorization
• Being the face of VFS, provide excellent customer skills; make an effort to know people around the school so to recognize faces
• Providing first aid when necessary.
• Ensuring the safety of staff, students, and guests entering and exiting VFS campuses.
• Other duties as assigned

Skills, Experience and Education:

• Excellent interpersonal skills.
• First Aid training.
• Understanding of emergency procedures.
• Experience handling challenging or possibly confrontational situations.
• Demonstrated organizational and time management skills.
• Demonstrated good judgment and initiative with the ability to work independently with minimum supervision.
• Highly organized team player with a flexible approach and works well under pressure.
• Ability to present a professional and positive image and maintain discretion and confidentiality.
• Previous experience in Security is an asset.
• Second language is an asset.

If you meet our profile and would like to be part of our growing organization, we invite you to email your resume in either MS Word or PDF format indicating the position in the subject line to:
Human Resources []. Please include salary expectations.

We thank all applicants for their interest but only those selected for an interview will be contacted.
To learn more about our company, visit our website at

* Location: Vancouver * Compensation: to be determined * Principals only. Recruiters, please don’t contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests.

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