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full time Hotel Front Desk Guest Service Agent (1225 Robson St Vancouver)

at Human Resources Vancouver

The Blue Horizon, a 214 room downtown hotel seeks an energetic and enthusiastic Guest Service Agent for the hotel front desk. Our guests enjoy water, mountain and city views from suite sized corner rooms with an excellent location on Robson Street and friendly, efficient, caring service staff.

For more information about the Blue Horizon Hotel, please visit our website at

The successful candidate will:

  • Provide guests with efficient, friendly, professional service, intent on encouraging repeat business
  • Process telephone calls, answer switchboard
  • Take, cancel, and change room reservations
  • Be familiar with the hotel’s sell strategy, room availability and rate programs
  • Register guests, accurately post charges, reconcile guest accounts, and secure payments in a prompt, accurate and complete manner
  • Process group arrivals and departures
  • Balance cash, complete accurate deposits and related forms
  • Provide information on hotel services and facilities
  • Provide information about points of interest in Vancouver and area
  • Secure valuables and check luggage
  • Be able to work under pressure in high volume situations
  • Be proficient with clerical duties including keyboarding, faxing, photocopying, and filing
  • Enjoy working in a team environment
  • Perform any special projects assigned
  • Be alert and aware to protect hotel property, and follow emergency and safety procedures

The Successful candidate will have:

  • Front Desk and property management system experience, with proven understanding of the front desk position
  • Minimum of one year’s experience on a hotel front desk
  • Excellent verbal and written English communication skills
  • Proven, excellent guest service and cash handling skills
  • Reservations experience is not neccessary but would be an asset
  • Available for a variety of shifts, must be able to work weekend shifts
  • Enjoy working in a fast paced, multi-tasked environment
  • Abide by hotel standards, including dress and grooming codes
  • Ability to prioritize and deal with challenging situations
  • Good knowledge of the Vancouver area
  • Standard CPR or emergency first aid an asset
  • Excellent work related references
  • Must be permitted to work in Canada

We are looking for candidates with availability for employment in June 2009

We thank all applicants for their interest, however only those considered for interviews will be contacted. Please put ‘front desk’ on subject line.

* Location: 1225 Robson St Vancouver * Compensation: $16.57 scale rate; medical and dental package * Principals only. Recruiters, please don’t contact this job poster. * Please, no phone calls about this job! * Please do not contact job poster about other services, products or commercial interests.

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