applicants
Station Attendant – Part Time (Richmond)
at Human Resources in Richmon
PROTRANS BC OPERATIONS LTD
Station Attendant – Part Time
Job Type: Part Time
Location: Richmond, BC, CANADA
Job Category: Customer Service
Industry: Transportation
PROTRANS BC is the operator of the Canada Line Project, one of the largest Public
Private Partnerships to be initiated in Canada, and currently the largest single public
transit project underway in the country. When completed, this 19km fully automated
rapid transit rail system will connect the City of Richmond, the Vancouver International
Airport and the City of Vancouver Business District.
The Station attendant provides high quality customer service to all passengers within
assigned areas of the Canada Line while maintaining PROTRANS BC’s values and
operational standards. They participate in the inspection of fares while following
compliance procedures, respond to emergencies according to Protrans BC’s Rules and
Operating procedures, and provide quick resolution to equipment failures. The Station
attendant utilizes the skills obtained through participation in training, re-training,
certification, re-certification and all other company sponsored training through classes,
schools and programs. This position guarantees 20 hours of work per week, flexible start
times, exceptional wages and benefits, and a safe, positive work environment.
DUTIES & ESSENTIAL JOB FUNCTIONS
Provide a high level of customer service to all passengers, including those with special
needs, to enhance customer service and safety.
Address and provide information to customers via public address system, personal
contact, as well as published brochures to inform them about services provided by the
Canada Line.
Conduct fare checks and inspections of ticket holders to ensure full compliance on trains
and at stations.
Inspect stations and trains for any vandalism and ensure train and station cleanliness.
Participate in station openings and closings as required.
Provide crowd control during peak passenger traffic, working alongside other functions
to maintain safety and security of the Canada Line system.
Retrieve and respond to lost property or passengers and assist as necessary.
Assist with special customer relations activities and events.
QUALIFICATIONS
Ability to interact effectively with passengers and resolve and/or avoid conflict when
appropriate; excellent customer service skills.
Ability to correctly analyze a situation and respond accordingly.
Ability to remain calm in emergency situations.
Capable of working well independently and as part of a team.
Ability to work in a physically demanding environment; stand for long periods of time.
Comfortable working in an underground area for an entire shift.
Ability to work outdoors in all types of weather.
Available to work 7 days per week including weekends and holidays on a 24 hour shift
basis.
Available to work initial 8 weeks of employment on a full-time basis for comprehensive
training.
HOW TO APPLY
To apply, please submit your cover letter and resume in confidence to Human
Resources, PROTRANS BC via email careers@protransbc.com. Please write the Job
Title in the subject line.
Candidates from the local area are desired; any out of town candidates should state in
their cover letter if and when they are relocating, with information about when they will
be in Vancouver and available for interview.
While we sincerely appreciate every application, only candidates selected for an
interview will be contacted. No telephone calls please.
PROTRANS BC OPERATIONS LTD is committed to respecting all principles of
employment equity and applicable privacy legislation.
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